Cancellation & Refund Policy
Contract Start Date is the date on which the URL is booked and paid for.
Usage Period is the period in which the URL will be utilized as booked and paid for.
Visionxe Inc. prides itself in providing exceptional service and see ourselves as partners to other professionals in the advertising ecosystem.
We understand that from time to time our clients may pay for a service and for some reason may want to cancel the service contracted for, reduce the length of time for which it is contracted or change the URL selected to another more appropriate URL.
Visionxe Inc. guarantees a full refund for contracted service in the following instances:
1. Cancellation anytime before the start date of the Usage Period.
2. In the event that the Usage Period has started, a contract may be cancelled with full refund if the date of cancellation is within ten days of the Contract Start Date.
3. In the event that Visionxe, for whatever reason is unable to provide the service or level of service as specified on its website.
In the event that a cancellation is desired for reasons other than the above mentioned, Visionxe Inc. will bill client up to the end of the month in which the request was made.
If a client wishes to change the URL to one which they consider to be more appropriate, before the start date of the Usage Period, then Visionxe will facilitate the change of the URL with no additional charge except in the case where the newly selected URL is in a different “Class” and costs more, or less, per month. In the case where it costs more, the difference will be charged to the client, and in the case where it costs less a credit will be kept on account for the client. This is all subject to the availability of the newly desired URL.
If the client wishes to change the URL after the Usage Period starts, Visionxe Inc. will ‘swap’ the URL, at no additional charge to the client, except in the case where the new URL costs more, or less, per month. If it costs more the difference will be charged to the client. If it costs less the contracted fee for the higher cost URL remains in force, and no reduction or refund will be issued, subject to the availability of the newly desired URL.
If client wishes to stop using the service of Visionxe Inc. and wishes to cancel or wishes to make changes to the contract, or have any questions, comments or concerns about our refund, cancellation or change policy, client should contact us at firstname.lastname@example.org. Client must include their full name, company name, account number and the service client wants cancelled or changed. “CANCEL ORDER or CHANGE ORDER” must be included in the subject line.
All cancellation, refunds, change requests must be made in writing.
Requests will not be considered valid unless and until client receives confirmation from Visionxe Inc’s billing department. The confirmation given by the billing department will act as a proof of the cancellation, or proof of receipt of a request for change of service.